Get in Touch With Us
This page explains how to contact Non Gamstop Casinos, what we can help with and what we can't. We are an independent research site about casinos not on GamStop, so we can answer questions about our reviews and guides. We cannot resolve problems with a casino account.
Some of the casinos we cover are commercial partners. We may earn commission if you use a link on this site. Commission does not decide where a casino ranks, and it does not affect how we answer your message.
Which questions we can answer
We are a publisher, not a casino, regulator or complaints service. The table shows where each kind of query belongs.
| Your query | Who to contact |
|---|---|
| A fact in one of our guides looks wrong or out of date | Us. Corrections are welcome. |
| You want us to explain a term, such as wagering requirements or cashout limits | Us. |
| You'd like a topic covered, or want to suggest feedback on the site | Us. |
| A withdrawal is delayed, a bonus was removed or an account was closed | The casino's own support team first, then its complaints process. |
| You want to exclude yourself from UK-licensed gambling | GAMSTOP. |
| Gambling is causing you worry or harm | GamCare or another support service (see below). |
How to reach us
Use the contact route shown in this site's footer or in any message you have received from us. We don't publish personal addresses here, and we would rather not guess at details that could send your message to the wrong place.
A short, specific message gets the quickest reply. Please include:
- The page you are writing about (the title is enough).
- The sentence or figure you are querying.
- Any source that supports your point, such as a screenshot of casino terms with the date you viewed them.
- Your reason for writing, such as a correction, a question or a suggestion.
Please don't send passport scans, card numbers or passwords. We never need them.
Reporting a mistake in a review
Casino terms change often. Bonus percentages, free spin conditions, wagering requirements, minimum deposits and payment options can all be updated without notice. Our pages are fact-checked on the date shown, and the terms on a casino's own site always take priority over what we have written.
If you spot a difference, tell us what you saw and when. We will check it against the casino's published terms and update the page where the evidence supports a change. We can't promise a set reply time, but a real person reads each message.
Questions about a specific casino
We review options such as Betmica, Kikibet and Betninja using publicly available information. We can explain how we read their listed terms. We can't see your account, and we have no authority to release a withdrawal, reinstate a bonus or reverse a decision.
If you have a problem with a casino:
- Contact the casino's support first and keep a record of what you send and receive.
- Read the bonus terms you accepted, especially wagering, maximum bet and cashout limits.
- Use the casino's formal complaints procedure if support doesn't resolve it.
- Check which licence the casino operates under, as that decides which dispute route, if any, is open to you.
Be aware that casinos outside the UK Gambling Commission system are not covered by UK regulatory protections. That can limit your options if a dispute goes wrong. Our guide to trusted non GamStop casinos for UK readers explains the questions to ask before you register.
Help if gambling is becoming a problem
If you are worried about your gambling, or someone else's, you don't need to contact us first. Free, confidential support is available from GamCare, which runs the National Gambling Helpline. GAMSTOP lets you self-exclude from gambling sites licensed in Great Britain. Deposit and loss limits, and gambling blocking software, can add further protection. Please check each service's own website for current contact details.
Gambling should never be treated as a way to earn money or fix financial problems. Only people aged 18 or over should use gambling sites.
Business and editorial enquiries
If you represent a casino or software provider, you are welcome to send information about your product. We review operators on the same criteria whoever sends the request, and we do not sell rankings or edit reviews for payment. Inclusion on the site is not an endorsement, and no operator is described as completely safe.
Where to go next
If you have no query but want to compare options, start with our list of reviewed non GamStop casinos, then read the terms of any offer closely before you deposit.